Frequently Asked Questions

we are committed to providing high-quality perfumes crafted with exceptional attention to detail. This policy outlines the terms under which refunds may be requested, ensuring full transparency and fairness for all customers.

1. Performance-Based Refund GuaranteeWe offer a refund guarantee solely based on performance.If the perfume’s longevity or projection does not meet the expected level, you may request a refund or choose another scent.

2. Eligibility for RefundTo qualify for a refund, all of the following conditions must be met: • The perfume must be in its original condition, free from any damage or misuse. • The external packaging must be included. • Opening the bottle for testing purposes is permitted. • Refund requests must be submitted within 3 days of receiving your order. • Refunds will not be issued due to personal dislike of the scent.

3. Exchange Policy • No exchanges are permitted for any reason.All orders are considered final, and exchanges are not accepted under any circumstances

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4. How to Request a RefundTo submit a refund request, please contact our support team through our official communication channels. Our team will guide you through the process and assist you promptly.

5. Additional Notes • Refunds will be processed only after the returned item is received and inspected. • Shipping fees (if any) are non-refundable. • Any misuse, intentional damage, or missing packaging will void the refund eligibility.

You can use the guarantee if the perfume does not meet the expected performance in terms of longevity or projection. Simply contact our support team within 3 days of receiving your order.
You may open the bottle for testing, but it must remain in its original condition with full packaging.
Please note that the guarantee does not cover scent preference.

Longevity

Definition: The total duration the fragrance remains detectable on your skin ,clothes measured in hours.

Purpose: Determines how long you can wear the scent before needing to re-apply.

Sillage :

Definition: The reach and projection of the fragrance in the air and the scented trail it leaves behind you.

Q: How should I properly test Longevity and Sillage using a small sample (vial)?

How Many Sprays?

For a realistic test, use 8 to 12 full sprays from perfume .

Apply to your pulse points (wrists and neck).

Do Not Rub!

Crucial Tip: Never rub your wrists together after spraying. This breaks down the fragrance molecules and significantly cuts its performance time.

Testing Longevity:

Note the application time, then check the scent every few hours. Longevity ends when the scent becomes a faint "skin scent."

Testing Sillage (Projection Test):

Wait 1 to 1.5 hours after application.

Enter an enclosed space (like a room or office).

Ask others nearby if they can smell your fragrance and whether they notice it. This confirms its consistent projection after the initial dry-down.

❌ Unfortunately, no.

Returns are only accepted if the longevity or projection doesn’t match what was promised — not for personal scent preferences.

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.