Return & Exchange Policy

Refund & Exchange Policy

At Lail Fragrances, we are committed to providing high-quality perfumes crafted with exceptional attention to detail. This policy outlines the terms under which refunds may be requested, ensuring full transparency and fairness for all customers.

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1. Performance-Based Refund Guarantee

We offer a refund guarantee solely based on performance.

If the perfume’s longevity or projection does not meet the expected level, you may request a refund or choose another scent.

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2. Eligibility for Refund

To qualify for a refund, all of the following conditions must be met:

• The perfume must be in its original condition, free from any damage or misuse.

• The external packaging must be included.

• Opening the bottle for testing purposes is permitted.

• Refund requests must be submitted within 3 days of receiving your order.

• Refunds will not be issued due to personal dislike of the scent.

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3. Exchange Policy

• No exchanges are permitted for any reason.

All orders are considered final, and exchanges are not accepted under any circumstances.

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4. How to Request a Refund

To submit a refund request, please contact our support team through our official communication channels. Our team will guide you through the process and assist you promptly.

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5. Additional Notes

• Refunds will be processed only after the returned item is received and inspected.

• Shipping fees (if any) are non-refundable.

• Any misuse, intentional damage, or missing packaging will void the refund eligibility.